Halley Adams

Lead company-wide infrastructure ops and daily cybersecurity, managing Azure/Linode cloud, end-user escalations, Cyber Essentials readiness, process/tooling improvements, and IT procurement aligned to manufacturing needs.

Provided cross-platform (macOS/Linux/Windows) incident and request support, bridging 1st and 2nd line, improving KB docs, and designing Ansible automation for provisioning and standardisation.

Handled multi-channel support under pressure, boosted first-call resolution by 45% via tighter triage/ticketing, and mentored new starters with training materials and habits.